Start Date: 2019-04-24
End Date: 2019-04-24
Summary Description: Digital Service Consultants will be going live with its new and improved email server farm architecture on Wednesday, April 24, 2019.
Customer Impact: Severe – All email messages older than 1am on April 24, 2019 will not be available on the new server. In order to retrieve the older email, customers can do so in 2 ways:
1. visit the web user interface at https://bab5.dscga.com. Once there, you can enter your email credentials to view or forward any important email messages
2. change the “Incoming Server” on your email software client FROM “mail.dscga.com” TO “bab5.dscga.com”. This will allow you to view, download, or forward any important email messages
* The old email server will be online and available for the next 60 days. Please download or forward any important email messages as they will be non-recoverable as of July 1, 2019
Enhancements: These upgrades will result in improved delivery performance for DSC Email customers. These upgrades include some communication security enhancements that will aid in keeping our customers’ sensitive information protected. The web user interface has also been updated with more features in order to be easier to use and more intuitive.