Open Internet Policy
Effective November 20, 2011
Digital Service Consultants adopts this Open Internet Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission.
No Unreasonable Discrimination: Digital Service Consultants does not unreasonably discriminate in transmitting lawful network traffic over a customer’s broadband Internet access service, subject to reasonable network management. Reasonable network management practices are set out below.
Digital Service Consultants does not:
· Discriminate among specific uses, or class of uses, of its network
· Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
· Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
· Impair free expression by actions such as slowing traffic from particular web sites or blogs
· Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
· Prioritize its own application, services or devices or those of its affiliates
No Blocking: Digital Service Consultants does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. Network management practices are set forth below.
NETWORK MANAGEMENT PRACTICES
General: Digital Service Consultants manages its network to provide an enjoyable and useful service to its customers. Digital Service Consultants uses a variety of measures to protect its network and customer information. However, Digital Service Consultants cannot guarantee that it can prevent spam, viruses, security attacks, network congestion and other actions which can affect service, but does use various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers.
Congestion: Digital Service Consultants has not experienced substantial problems with congestion. However, it may be possible that there are congestion events that may occur in the future, particularly as it may be related to the service capacity from third parties used by Digital Service Consultants to provide the customer with access to the world. Such service capacity is outside the control of Digital Service Consultants.
Where feasible, Digital Service Consultants will address congestion issues through improvements to its network or the capacity purchased from other providers needed to connect to the outside world. Such processes take time to implement and may not be feasible in all situations. Therefore, Digital Service Consultants reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues. If a preferred solution cannot be worked out with the customer or customers, Digital Service Consultants reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion. This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience conditions such as longer times to download or upload files, slower access and slower movements during online game playing. It is expected that any periods of traffic management due to congestion will be brief and infrequent.
Use of Network: In no case will Digital Service Consultants discriminate among customers on the basis of the type of content, applications, services or devices which the customer uses.
Applications: Customers may use any lawful and commercially available application which they desire. Digital Service Consultants does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer. Digital Service Consultants will only take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to Digital Service Consultants’ network or the application is not legal.
Devices: A customer may use any lawful, compatible type-accepted and commercially available device which they desire on the network provided by Digital Service Consultants, as long as such device does not harm the network and is not unlawful.
Security: Digital Service Consultants undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities. Digital Service Consultants does not guarantee that it can protect customers from any or all security breaches. The customer is using this service at its own risk. Customers are cautioned to purchase their own spam filtering and antivirus software from commercial vendors to meet their needs. However, a customer that is subject to spam, virus, denial of service attack or similar malicious, unlawful or unwarranted activities is urged to contact Digital Service Consultants as soon as possible. Digital Service Consultants will work with the customer on how the customer can take appropriate and economically reasonable efforts to address the matter.
If a customer has complaints about the service, they are urged to contact Digital Service Consultants, 743 Church Street, Buford, Georgia 30518, (770) 614-3720 or via website www.dscga.com . A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov.
RESERVATION OF RIGHTS/AMENDMENTS
In the event of any conflict between material found on other links on Digital Service Consultants’ web site and this Open Internet Policy, the more specific terms at the other links shall control. Digital Service Consultants may modify this Policy and other policies it has linked for the customer from time to time at its discretion. Notice of such changes will be posted on this web site. However, individual notice to customers, content providers, application providers, service providers or device providers by any means whatsoever shall not be provided unless specifically required to by federal or state law. Notice of changes will be provided in advance normally upon a thirty day basis. However, Digital Service Consultants reserves the right to use a shorter notice period when circumstances so warrant.